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Monday, November 16, 2009

Great customer service

Those of you following my build on Facebook know that I'm building a fEarful 12/6, which uses the Eminence 3012LF speaker. After assembling, I noticed that the speaker had a bunch of distortion, and found a hairline crease in the cone.

Called Eminence, got an RMA number, and shipped off my speaker with crossed fingers.

They called today, and he said that the speaker looks fine, sounds fine, and the crease I saw was probably a casting mark or something. Uh-oh, I'm thinking.

"But we'll get a new speaker right out to you."


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